Illuminate New Year's Eve - Frequently Asked Questions

Illuminate New Year's Eve 2019 logo

Event Information

What is Illuminate?

Illuminate is Fairfield City Council’s New Year’s Eve event held on Tuesday, 31 December 2019 from 5pm to 10pm. Fireworks finale from 9.30pm.


Is this event free?

Illuminate New Year’s Eve is a ticketed event. Tickets are free but a $3 booking fee per person applies for ages 12 months and over.

If you require accessible assistance, please read our accessibility information for further information.


Where is the event held?

New location at Fairfield Showground – 443 Smithfield Road, Prairiewood NSW 2176.


Is this run by Fairfield Showground?

Illuminate New Year’s Eve is organised by Fairfield City Council and Fairfield Showground is the host venue.     


What are the times:

Gates STRICTLY open at 5pm.

Rides and stalls are operational between 5pm to 10pm.

Sydney NYE fireworks screening from 9pm.

Fairfield City's spectacular fireworks finale from 9.30pm.

 



General

What should I bring?

Picnic blanket, low fold out chairs are permitted. High chairs will be asked to move to designated seating areas to avoid blocking the view of others.


What should I wear?

Appropriate clothing and footwear for the venue and weather conditions.


What items can’t I bring with me?

No large umbrellas, no cabanas, no pegging of gazebos on site.


Are there ATM’s on site?

Yes, there is an ATM available on site. Some of our stallholders will also have EFTPOS facilities.


Can I bring my pet?

For the safety of pets - particularly when it comes to loud noise from amusement rides, entertainment and fireworks - animals (excluding guide dogs and service animals) are not permitted at Fairfield Showground.

Please look after your pets at home as fireworks displays commences from 9pm around the Fairfield Local Government Area.

For more information, visit the RSPCA NSW website for tips.


Is smoking allowed?

No person is permitted to smoke in the areas within the Fairfield Showground Complex identified as “Smoke Free Zones”.


What happens if it rains?

The Illuminate New Year's Eve event will still go on in the event of wet weather. There is plenty of cover at Fairfield Showground.

If weather conditions become extreme and pose risk to attendees, performers and crew, the event may be cancelled. 

Please check the Fairfield City Council Facebook page for the most up to date information and latest status.

Wet Weather Information – 9725 0220. Please do not contact Fairfield Showground.

Can I take photos / film on the night?

Photos can be taken for personal use. Professional photography (including the use of tripods for safety reasons) will not be permitted on the night without prior consent from Fairfield City Council’s Communications team. 

Please email media@fairfieldcity.nsw.gov.au for any queries.



Food & Beverage

What food is available?

This is an alcohol-free event. There will be a variety of food and drink stalls available to purchase from in our dining precinct.


Can we bring our own food?

Yes, picnics are welcomed. No personal BBQs, cooking equipment, gas cylinders, helium cylinders, or electrical appliances are to be brought onto Fairfield Showground.


Can I bring alcohol?

No. This is an alcohol-free event.
 



Entertainment

What time are fireworks?

A live screening of Sydney NYE fireworks will commence from 9pm. Fairfield City Council's spectacular fireworks will commence from 9.30pm.


What time does entertainment start?

5.15pm.


Will there be activities for the kids?

Yes. There are free amusement rides, activities and workshops.

Stay tuned for our full list of entertainment and activities!

 



Parking

Where can I park?

There is over 600 parking spots available at Fairfield Showground. No fee is required. 

Alternatively, free parking is available in surrounding streets. Please adhere to traffic rules.  


Accessible Parking

Accessible parking spaces is available at Fairfield Showground, subject to availability.

Drop off zone is available at the entrance.

Please ensure that you display your Mobility Parking Scheme Permit on your dashboard.   

 



Ticketing

What happens when tickets are sold out?

For safety reasons, people will be refused entry once the site reaches maximum capacity.


How much are entry tickets?

Illuminate New Year’s Eve is a ticketed event. Tickets are free but a $3 booking fee per person applies for ages 12 months and over.


My child is under 12 months old. Do I need to purchase a ticket?

No. Your child does not require a ticket if they are under 12 months.


Can I get a refund?

No. We have a no refund policy as this is a free event and the fee applies to the booking. Please choose carefully.


If tickets are sold out, can I purchase them on the day?

If you miss out, you can view other fireworks from three other Clubs in the local area.  


I haven’t received my booking confirmation email from TryBooking.

A booking confirmation will be sent to your inbox. If it is not there, please check your junk mail folder and if it is in the junk mail folder, remember to mark the email as 'not junk'.


I can't locate my ticket from TryBooking.

To locate your lost ticket, please visit the TryBooking website and enter in your email. Visit https://www.trybooking.com/lost-tickets


I can't find my transaction details for my credit card statement.

To locate your transaction, please visit the TryBooking website and enter in your details. Visit https://www.trybooking.com/find-booking.


I’m having trouble printing my ticket. What can I do?

Ensure that the correct printer has been selected when you are taken to the print page pop up. Alternatively, please save as PDF onto your desktop, open the PDF and try printing again.

Tickets can also be presented on your smart phone, tablet or iPad upon entry. Make sure the backlight on your phone is set nice and bright. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan.


I have a question about my tickets that isn't answered here.

Please visit the TryBooking website for more information via https://www.trybooking.com/contact-us/booking-support.
 

I have a question that isn’t answered here. Who should I contact?

Email to the Major Events Team at illuminate@fairfieldcity.nsw.gov.au or call (02) 9725 0220.