Compliments, Complaints, Feedback

Let us know

Fairfield City Council aims to provide our customers with a high standard of service.

We value your compliments and feedback and encourage you to provide us with your comments on the products and services provided by the City as well as our performance.

How to provide compliments or feedback

Complete the online form or email  or phone 9725 0222.

Feedback Form


A complaint can generally be described as "dissatisfaction with services or products of the City and its contractors, or with the action of employees or Council in the provision of those services or products".

Fairfield City Council has a formal procedure when dealing with complaints. A nominated will assess your complaint to determine the best course of action and may refer your complaint to another officer/service unit if a more technical response is required.

Each complaint received will be acknowledged and we aim to respond to your comments within five (5) working days of receipt. Should the investigation require more time you will be contacted with an interim response before responding with a full and detailed reply and/or resolution.

Anonymous complaints

The Council understands that there may be situations that you do not feel comfortable with and do not wish to provide your personal information.

We encourage you to provide us with contact details to enable the City to respond. If you wish to remain anonymous please understand that feedback cannot be provided to you and this will limit our ability to successfully resolve your complaint.