What we've heard so far

Each week we will update this section with findings from our consultations.

This covers the period up to 8 May 2021.

We have consulted 76 people in the past week from 4 networks and by survey.

Method of Consultation

Number of people as at 7 May 2021








The conversations have been with:

  • Fairfield Liverpool LGBTQI+ Inclusive Network (FLLIN)
  • Domestic and Family Violence Network (DAFV)
  • South Western Sydney Ageing Forum (SWSAF)
  • Child and Family Service Providers (CAFS)

Through the consultation we have identified:

The main issues that clients are presenting with are:

  • Financial hardship/poverty
  • Little awareness of services, unable to navigate systems
  • Lack of affordable housing and housing options
  • Social isolation
  • Domestic and Family Violence
  • Lack of acceptance and stigma 

Challenges in providing services are:

  • Client fears of being out in the community (during COVID-19 pandemic) making it hard to access services and activities
  • Provision of services for diverse cultures from one service point
  • Stigma often associated with accessing services  
  • Multiple barriers to access services for clients
  • Challenges in regards to providing services in language, including lack of interpreters
  • Client’s lack of knowledge around what services are available
  • Cultural considerations in working with clients – e.g. resources required for bilingual staff, client distrust of Government
  • Being able to provide a safe space to vulnerable communities
  • Inadequate facilities to provide services in
  • Lack of adequate funding for service provision and lack of other services to refer to
  • Language and health barriers of clients
  • Need for bilingual workers
  • Need to access translators but minimal funding


Changes that are required to better support clients are:

  • Advocacy and information/capacity building for funding bodies on Fairfield demographics
  • Affordable childcare
  • Investment in cultural programs such as public art
  • More affordable activities, donation of pool passes for example
  • Need for collaboration, training and approach amongst service providers
  • One stop shop with all services
  • Relationships with funding bodies that leads to sufficient funding for service provision, transparency in decisions, funding for more early intervention services
  • Strengthening of relationships within the community for improved referral pathways
  • Support for smaller emerging CALD organisations
  • Technology knowledge


We discussed the impact of COVID-19 in both our survey and conversations. Some of the findings include:

  • Digital divide in vulnerable communities had a big impact. Services had to teach people how to use their phone. There were not enough devices for children to do what they needed nor enough individuals access to the internet. Many people only use their phones to make phone calls.
  • Important to work with community leaders 
  • Need more outreach services to take the service to the community
  • Online services are leaving more vulnerable groups behind
  • Taught us to think outside the box
  • Upside is that clients are now more tech savvy
  • Hybrid models are working but there is power in seeing peoples’ faces