COVID-19 Council Update


Local testing clinics

Residents displaying even the mildest symptoms of COVID-19 are urged to get tested immediately, even if you have had a test previously. All testing locations are free. 

Symptoms include fever, cough, sore/scratchy throat, shortness of breath, fatigue and runny nose. If you have any of these symptoms, get tested at any of the following clinics: 

It is important that you return home and isolate until you receive your results. 

For more information on testing clinics go to NSW Health's website at Find a COVID-19 testing clinic

Latest COVID-19 case locations

Find the latest COVID-19 case locations in NSW, and what you need to do if you have visited these locations.


New restrictions applicable to 8 LGA's including Fairfield from 31 July:

  • If you live in the local government areas of concern, including Fairfield, you cannot leave the local government area that you live in to go to work unless you are an authorised worker
  • Only health or aged care workers living in Fairfield (including support services for health or aged care, such as cleaners, cooks and security providers) must be tested once every three days in order to be allowed to go to work outside their LGA.
  • Fairfield residents must wear a mask at all times when outside the house - penalties for not wearing a mask will increase from $200 to $500
  • Residents can only move within a five kilometre radius of their homes – for exercise or shopping

Find out more about the rules for local government areas of concern.

NSW Government COVID restrictions:

Stay-at-home orders across all of Greater Sydney are in force to protect the community from the evolving COVID-19 outbreak.

Following updated health advice from the NSW Government, the stay-at-home orders will apply to all people in Greater Sydney including the Blue Mountains, Central Coast and Wollongong until 12.01am Saturday 28 August.

Everyone in Greater Sydney must stay at home unless it is for an essential reason.

The reasons you may leave your home include:

  • Shopping for food or other essential goods and services
  • Medical care or compassionate needs (people can leave home to have a COVID-19 vaccination unless you have been identified as a close contact)
  • Exercise outdoors in groups of 2 (unless members of the same household) and
  • Essential work, or education, where you cannot work or study from home.

Community sport and weddings will not be permitted during this period. Funerals will be limited to 10 people and masks must be worn indoors.

Online learning for students will also continue. Schools will remain open for students who need them and no child will be turned away from school.

For more information on the latest restrictions,  please visit NSW Government

Council is changing the way some services are being delivered

Services to remain OPEN to the public

  • Customer call centre – online or by phoning 9725 0222
  • All Fairfield City Council run long day care centres and Fairstart services
  • Garbage and recycling collection
  • Parks and gardens
  • Cleaning and maintenance services
  • Kerbside Clean-up Collections - booking re-opening Monday 2 August
  • Sustainable Resource Centre - re-opening Monday 2 August to commercial clients only from 7am-3.45pm. No hand unloads.

Fairfield City Council Customer Service Centre will operate differently. All services are still available either online or by phoning 9725 0222

Services temporarily CLOSED to the public

  • Fairfield City Open Libraries. The digital collections are still available 24/7. You can sign up for free to join Fairfield City Open Libraries at
  • Fairfield City Museum & Gallery
  • Fairfield City Leisure Centres (including gyms). Arrangements are being made to run outdoor sessions in line with current restrictions. Members will be notified.
  • Fairfield City Markets at Fairfield Showground
  • Youth Centres (unless hirer is providing essential services)
  • Community centres and halls (unless the hirer is providing essential services)
  • Recycling Drop Off Centre

We apologise for the inconvenience. Please stay safe and follow the COVID-19 guidelines.

 Support initiatives and services 

Customer Service Centre


Our customer service centre will operate differently. All services are still available either online or by phoning 9725 0222.

Mayor's Wellbeing Register


Extra attention and support is available to vulnerable members of the community to help connect to support services. Contact us on 9725 022 or complete the following link

Children and Family Services


All Fairfield City Council run long day care centres and Fairstart services remain open. Call us on 9725 0393 for more information.

Volunteer Register


Council is registering people on a volunteer register to bolster numbers of volunteers providing essential community services in our City.

Register your interest here

Council will be sharing this register with services and charities that are supporting the community in this time of need. If you register as a volunteer, you will hear directly from the organisations with various opportunities to contribute.

Outdoor sporting recreation and off-leash dog parks


To book a tennis court call 9725 0222. Council is lighting up sport fields across our City to encourage residents to stay fit and healthy.

Waste and recycling services


Garbage and recycling bin collections – operating as normal.

Kerbside Clean-up Collection – re-opening bookings from Monday 2 August

Recycling Drop Off Centre – temporarily closed.

Sustainable Resource Centre –re-opening to Commercial clients only from 7am-3.45pm. No hand unloads.

WinterWaste Drop Off Event – postponed until further notice.

Low residential rates


Low residential rates - our rates are among the lowest in Sydney, while maintaining a progressive schedule of infrastructure development and service provision.


Extra health measures at Council meetings

Council is implementing extra health measures at Council meetings for the health and safety of residents, visitors, councillors and staff. Social distancing measures will be in place at Council’s Public Forum and Council meetings. 

If you would prefer not to attend for your health and safety, but wish to submit a question to the public forum, we will treat the question in the usual manner. You can submit your question as usual and provided it complies with Council’s requirements, it will be accepted, read out by staff at the Public Forum and actioned as if it was asked by you at the forum. Additionally, rather than personally attend, you can listen to the Council meeting live online here.

Protect yourself and others from COVID-19

Council is following the advice from health authorities and informing residents, visitors and staff of the best practices to prevent contracting and spreading COVID-19 in our community and Australia. 

What you need to do

The best way to protect yourself and others from COVID-19 is the same way you would prevent yourself from catching the flu or other respiratory illness: 

  • Practise good hygiene: Wash your hands with warm water and soap for at least 20 seconds, or use an alcohol-based sanitiser with at least 60% alcohol. Cough and sneeze into a tissue or your elbow. Please dispose of your tissue properly. 
  • Social distancing: Keep a distance of 1.5 metres or more from people. Stay home if you feel unwell.
  • Avoid visiting vulnerable people: Avoid or limit visiting those in aged care facilities or hospitals, infants, or people with compromised immune systems due to illness or medical treatment. Exercise social distancing if you do visit. 

Know the symptoms

The COVID-19 symptoms are fever, cough, runny nose, shortness of breath and other symptoms. If you are experiencing these symptoms call your GP or contact Health Direct on 1800 022 022.

You will be asked questions about your symptoms to see if you need to seek medical help or get tested. The Healthdirect Coronavirus (COVID-19) Symptom Checker is an online tool for you to access.


Feeling unwell? See how COVID-19 compares with the flu 

Click here for symptoms and testing, courtesy of NSW Government.     

More Information & Support

For any health related enquiries please call your GP or contact Health Direct on 1800 022 022.
For any concerns in relation to your mental health and wellbeing please call Lifeline on 13 11 14.  


Dutton Plaza response to COVID-19

Dutton Plaza is open and committed to ensuring our community can still access our products and services. 

We are monitoring the situation closely to ensure we are doing what's best for you, our customers, and we will ensure to follow all advice from health authorities and government bodies. 

In addition to implementing social distancing measures, we've taken some extra steps within our centre to ensure the community can shop safely including: 

  • Mandatory mask wearing within the centre and offices
  • Additional cleaning with a particular focus on high traffic areas, bathrooms and frequently touched surfaces
  • Installation of hand sanitiser stations at entrances, within centre and car parks
  • Communication of hygiene messages to shoppers to help reduce the spread of Coronavirus
  • Asking customers and staff to refrain from visiting our centre if they are showing symptoms or have been exposed to anyone with the virus
  • We have deferred events and activities that could attract a crowd or groups of people/shoppers

The health, safety and well-being of our tenants, staff, customers and community remains our highest priority and we'll continue to work together with our retailers to monitor the situation.

Dutton Plaza holds a current COVID-19 Safety Plan and will keep you updated about how we are responding to Coronavirus so that you can continue to safely access our products and services. 

Thank you for your continued support and understanding.


Mayor's Wellbeing Register

Sign up to the Mayor's Wellbeing Register

The Mayor's Wellbeing Register is in place to help those most in need in our community during these challenging times.

The register assists residents to find the support they need, through providing a free food service (during lockdowns), welfare checks and connecting residents with community support services.

This register and your details will be kept confidential. To receive assistance through the Mayor’s Wellbeing Register, please complete one of the forms below  (English Only):

Food Request (food only)

Wellbeing Support (including food)

Fairfield City Council are reviewing all the registrations and will make contact with everyone as soon as possible. Everyone who has left a phone number with us will be followed up with a phone call.

If you are facing an emergency please contact 000 or Lifeline 13 11 14, available 24/7

If you require any further information regarding the Mayor's Wellbeing Register, please call 9725 0222 during business hours on Monday to Friday from 8.30am – 4.30pm. An interpreting service is available. 


Are you a Service Provider?

Council receives many requests during this time for assistance, particularly through the Mayor’s Wellbeing Register. So we can refer residents to services that are open we would very much appreciate information about what services you are offering and how we can effectively and efficiently connect residents to you. Please click on the button below to let us know about your organisation's services:

COVID-19 Service Provision form for Community Organisations


Mayor of Fairfield Frank Carbone Official Statements

Council updates and official statements from Fairfield City Mayor Frank Carbone


Support for businesses and individuals

The NSW Government has announced an economic support package aimed at protecting businesses and saving jobs through the lockdown.

Support for Businesses

  • There are different support packages available to micro-businesses, small to medium businesses, sole traders and small non-profits depending on your annual turnover
  • Tailored payments are also available to support businesses in the creative arts sector with the cost of running productions. Visit the Create NSW website for more information
  • Additional grants are available for accommodation providers who can demonstrate room cancellations during the school holiday period

Find out more about support for businesses at

Help for Individuals

  • For workers, the COVID-19 Disaster Payment is available for those who have lost eight hours or more of work per week because of stay-at-home orders, movement restrictions, being stood down, losing their job or having hours reduced
  • There is also protection from eviction for tenants who have lost 25% or more of their income. Landlords can also claim land tax relief if they reduce the rent of lockdown impacted residential and commercial tenants

Find out more about support for individuals at


Gap fee waiver for Child Care Services

Child care services located in Local Government Areas subject to stay-at-home orders can waive gap fees for parents on days they choose to keep their children at home.

  • Fairfield City Council’s centre-based education and care services remain open and available to essential and authorised workers and those families that have no alternative care options for their child
  • If you are keeping your child at home on a day they would normally be enrolled in your gap fee will be waived
  • Children with symptoms of COVID are not to attend and should undergo testing and present with a negative result, and be symptom free, before returning to the service

Fees are still payable for any enrolled days your child attends.


Covid-19 Support Helplines

Council wants to ensure our community is safe and has access to support at all times. 

  • National Coronavirus Helpline 1800 020 080 
    24 hour helpline for people seeking information on coronavirus (COVID-19) seven days a week. Access their Translating and Interpreting Service on 131 450.
  • Health Direct 1800 022 222 or
    This is a Government-funded 24 hour telephone service, providing quality, approved health information and advice. You can use their Coronavirus online symptom checker on their website. 
  • Service NSW 13 77 88 
    The NSW Government has a 24 hour assistance line responding to COVID-19. This is for non-medical enquiries related to financial support for individuals or businesses. Language translation and intepreting is available on 13 14 50.
  • Emergency Relief Salvation Army 1300 371 288 
    For assistance with food, paying bills or financial difficulty, call the emergency relief team on 1300 371 288.
  • Mental Health Line 1800 011 511 
    This is a 24 hour helpline for people who require mental health support.
  • Domestic Violence, Sexual Assault 1800 737 732
    1800 Respect provides free, confidential online chat or telephone support in relation to family and domestic violence and sexual assault. 


Information and Resources For Kids


Colouring and Activity Book for Kids

This colouring and activity book is a resource for kids 5+ to explore their feelings about COVID-19 and engage in fun and healthy activities during this time. 



Health and Wellbeing Strategies

The COVID-19 pandemic has impacted us in many different ways. It is very important that we continue to look after our physical and mental health as restrictions ease. We’ve compiled some handy resources below.

Physical Wellbeing

Online activities to keep you active

If you’re running out of ideas to keep you active at home, the NSW Office of Sport have a range of online activities available to keep you fit and busy.

Visit for details.

Exercises to reduce falls for seniors

One of the most effective ways to prevent falls is to do strength and balance exercises.

Visit for inspiration.

Working from home

How is your workstation set up at home? Here are some quick tips to stretch out your neck and shoulders -

Want to know if you’re eating healthy food?

Kick the bad habits and get healthy! Not quite sure if you’re eating the right foods? Take the healthy eating quiz!

Keep it simple!

Sometimes the most simple recipes and snacks are the best. Don’t feel pressure to suddenly whip up a gourmet feast just because you and your family are home.

Visit for simple nutritional recipes.

Drink more water

One of the best things you can do to improve your health is to drink more water. Find the health benefits at

Are you drinking more alcohol than usual?

If in the time of COVID-19 you find yourself drinking more than usual ACON has some strategies to help you reduce alcohol related harms and to modify drinking behaviours, visit for details.

Mental Wellbeing

Thrive Inside with Smiling Mind

Thrive Inside is a special initiative to help you stay calm and healthy in the physical constraints of your home, while remaining calm and healthy inside your mind. Check the website for great tips, videos or download their app for meditation and relaxation

This Way Up - free access to online courses, resources and tools to cope with COVID-19

Have you been taking care of yourself? Check out these free mindfulness courses for beginners!

Resources for parents

For some educational screen time watch this special episode of Play School with the kids -