Re-Illuminate - Frequently Asked Questions

EVENT INFORMATION 

What is Re-Illuminate?

As people would be aware, we had to postpone last year's New Year's Eve Illuminate event.

'Re-Illuminate' the skies will be the stage for a celebration of our multiculturalism, bringing you music, rides, food, carnival games and a fireworks finale.

 

Is this event free?

Re-Illuminate is a ticketed event. Tickets are free but a $3 booking fee per person applies for ages 12 months and over. Fairfield City residents will be given priority access to purchase tickets from Tuesday, 8 June ahead of the general public release on Tuesday, 15 June 2021.

 

What are the COVID-19 Implications?

Re-Illuminate will be operating under a COVID Safe Plan in line with NSW Health.

The focus is to protect the communities’ health and wellbeing, by delivering a safe event during these times.

Re-Illuminate will be a ticketed event held at Fairfield Showground. The event will have sufficient amenities, COVID Marshalls and hand sanitisers around the site for the wellbeing of the community. We ask that you are patient and be kind to our COVID Marshalls as they are here to ensure we follow the NSW Health guidelines for a safe event. For further information, please read our COVID-19 information.

 

Will there be multiple points of Entry and Exit to the event site?

Yes. To maintain physical distancing and avoid crowds gathering, there will be two (2) separate entry and exit points for this event. A site plan will be made available on the website and available in the car park for you to view. It is recommended that you save a copy of the site plan to your phone.

 

Accessibility

If you require accessible assistance, please read our accessibility information for further information.

Where is the event held?

Fairfield Showground – 443 Smithfield Road, Prairiewood NSW 2176.

 

Is this event run by Fairfield Showground?

No. Although a Council venue, Re-Illuminate is organised by Fairfield City Council and Fairfield Showground is the host venue.     

 

What time does the event start?

Gates open at 4:30pm and STRICTLY close at 8pm.

Amusement rides and food stalls will be operational between 4:30pm to 8:30pm.

Fairfield City's spectacular fireworks finale will be at 8:30pm.

Everyone will be required to check in via a QR code at entry for contact tracing purposes.

On event conclusion, we ask families to be patient as we will be undertaking a staggered exit approach to comply with Council's COVID Safe Plan.

 


Entertainment and Activities 

What entertainment will be on offer?

Yes. There are free amusement rides, marshmallow activity, face painting and cultural performances. Stay tuned for our full list of entertainment and activities!

 

What time are fireworks?

Fireworks will commence from 8:30pm (weather dependent).

 

What time does entertainment start?

Entertainment will commence from 4:30pm.

* As restrictions change, event programing is subject to change.  

What should I bring?

Picnic blanket, low fold-out chairs are permitted. High chairs will not be permitted. Fold out chairs need to be placed on hard surfaces/asphalt. Please do not place high chairs on the oval as this damages the grass.

 

What should I wear?

Appropriate clothing and footwear for the venue and for weather conditions. Please ensure you bring your jackets and jumpers from vehicles as you will not be permitted to exit the site and return back into the venue. STRICTLY NO PASS OUTS. Ensure you are fully prepared for all types of weather scenarios

 

What items am I not permitted to bring in with me?

No large umbrellas, no cabanas, no pegging of gazebos on site.

 

Are there ATM’s on site?

Yes, there is an ATM available on site. We encourage all visitors to use cashless payments at the event.

 

Can I bring my pet?

For the safety of pets - particularly when it comes to loud noise from fireworks - animals (excluding guide dogs and service animals) are not permitted at Fairfield Showground.

Please look after your pets at home as fireworks displays commence from 8:30pm around the Fairfield Local Government Area.

For more information, visit the RSPCA NSW website for tips.

Is smoking allowed?

No person is permitted to smoke in the areas within the Fairfield Showground complex identified as “Smoke Free Zones”.

 

What happens if it rains?

The event will still go on in the event of wet weather. There is plenty of cover at Fairfield Showground.

If weather conditions become extreme and pose risk to attendees the event may be cancelled. 

Please check the Fairfield City Council Facebook page for the most up to date information and latest status.

Wet Weather Information – 9725 0220. Please do not contact Fairfield Showground.

 

Can I take photos / film on the night?

Photos can be taken for personal use. Professional photography (including the use of tripods for safety reasons) will not be permitted on the night without prior consent from Fairfield City Council’s Communications team. 

Please email media@fairfieldcity.nsw.gov.au for any queries.

 

 
Food & Beverage

What food is available?

This is an alcohol-free event. There will be a variety of delicious food and drink stalls available.

 

Can we bring our own food?

Yes, picnics are most welcomed. No personal BBQs, cooking equipment, gas cylinders, helium cylinders or electrical appliances are to be brought into Fairfield Showground.

 

Can I bring alcohol?

No. This is an alcohol-free event. Bag searches at entry will be conducted.

 

 

Parking

Where can I park?

There is over 600 free parking spots available at Fairfield Showground.

Alternatively, free parking is available in surrounding streets. Please adhere to traffic rules.  

 

Accessible Parking

Accessible parking spaces are available, subject to availability.

A kiss and drop zone is available at the Showground entrance.

Please ensure that you display your Mobility Parking Scheme Permit on your dashboard.    

 

 

Ticketing

What happens when tickets are sold out?

For safety reasons, people will be refused entry once the site reaches maximum capacity. If the event is sold out and you arrive without a ticket, it will be not possible for you to gain entry to the event.  The event is strictly for ticketholders only and gates close at 8pm.

 

How much are entry tickets?

Tickets are free but a $3 booking fee per person applies for ages 12 months and over.

 

My child is under 12 months old. Do I need to purchase a ticket?

No. Your child does not require a ticket if they are under 12 months.

 

Can I get a refund?

Yes. You will be able to refund your ticket.

We have updated our refund policy to support ticket holders to stay at home if they or anyone in their household group is showing any illness on the day of Re-Illuminate. Refunds will be processed for anyone cancelling participation right up until 12pm (noon) on event day. Any adults or children who show any symptoms of illness at sign-in will be asked to leave the premises immediately by St Johns Ambulance.

Ticket holders who have pre-existing health conditions that may make them likely to the symptoms of COVID-19 are asked to reconsider attending the event at stay home. People who have household members who are also in a high-risk group (people over 70 years of age or people with compromised immune systems) are also asked to re-consider their participation.

In the instance where the event cannot be rescheduled, a full refund of the $2.50 will be issued per ticket via TryBooking. $0.50 booking fee is non-refundable. If you would like to refund your tickets, please email our Major Events Team at events@fairfieldcity.nsw.gov.au

 

 

If tickets are sold out, can I purchase them on the day?

No tickets will be sold at entry on the day.

 

I haven’t received my booking confirmation email from TryBooking

To locate your lost ticket, please visit the TryBooking website and enter in your email. Visit https://www.trybooking.com/lost-tickets

 

I can't locate my ticket from TryBooking

To locate your lost ticket, please visit the TryBooking website and enter in your email. Visit https://www.trybooking.com/lost-tickets

I can't find my transaction details for my credit card statement

To locate your transaction, please visit the TryBooking website and enter in your details. Visit https://www.trybooking.com/find-booking.

 

I’m having trouble printing my ticket. What can I do?

Ensure that the correct printer has been selected when you are taken to the print page pop up. Alternatively, please save as PDF onto your desktop, open the PDF and try printing again.

Tickets can also be presented on your smart phone, tablet or iPad upon entry. Make sure the backlight on your phone is set nice and bright. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan.

 

I have a question about my tickets that isn't answered here.

Please visit the TryBooking website for more information via https://www.trybooking.com/contact-us/booking-support.

 

I have a question that isn’t answered here. Who should I contact?

Email to the Major Events Team at events@fairfieldcity.nsw.gov.au or call (02) 9725 0220.