Frequently Asked Questions

If you feel unwell and no longer able to attend, the full ticket purchase price of $5.00 will be refundable until 12pm midday on 31 December 2022.

Please email events@fairfieldcity.nsw.gov.au if you require a refund. You will need to allow up to 14 days for the refund to take place.

Refunds requested in the weeks leading up to the event will be processed in the new year.

Event information  

What is Illuminate?

Illuminate is Fairfield City's New Year's Eve family-friendly event brought to you by Council; which delivers a program jam-packed with festivities such as entertainment, food, amusement rides and games, culminating in a spectacular fireworks finale at 9:30pm.


Is the event free?

Illuminate is a ticketed event. Tickets are $5 per person aged 12 months and older. 


Is it COVID Safe?

The wellbeing of our community, contractors and staff is our greatest priority. In the lead up to the event, Fairfield City Council will closely monitor NSW Health advice to enable a COVID-safe event.

Attendees are reminded to:

  • Practice good hand hygiene. Hand sanitiser stations will be available at the festival
  • Cough/sneeze into elbow
  • Adhere to social distancing requirements (mask wearing optional if you are unable to socially distance)
  • Stay home if you are feeling unwell or have a sore throat, runny nose, persistent cough, shortness of breath, fever.


Where is the event held?

Fairfield Showground – 443 Smithfield Road, Prairiewood.


Is it run by Fairfield Showground?

Illuminate is organised by Fairfield City Council and Fairfield Showground is the host venue.     


What time does the event start?

Gates open at 5pm.


 

Entertainment and Activities

What entertainment will be on offer?

There will be amusement rides, jetpack shows, roving entertainment, cultural performances, face painting and hula hoop dancing.


What time are the fireworks?

Fireworks will commence from 9:30pm (weather dependent).


What should I bring?

Eski, picnic blanket, low fold-out chairs with bar legs are permitted. High chairs or four leg chairs will not be permitted as this damages the grass on the oval.

Ensure you are fully prepared for all types of weather scenarios i.e. bring jackets, rain ponchos, hat and sunscreen. 

Pack a roll on or pump pack insect repellent as Illuminate is an outdoor event. Aerosols are not allowed.


What items can’t I bring to the event?

All patrons entering the event site will be subject to a security bag check.

The following items are prohibited at Illuminate:

  • Alcohol and illegal substances
  • Personal BBQ’s, cooking equipment, gas cylinders, helium cylinders, or electrical appliances
  • Umbrellas (please use ponchos or raincoats) or other shade structures  
  • Unsealed water bottles – sealed bottles may be permitted
  • Glass of any kind
  • Knives or weapons of any kind
  • Party poppers, flares, fireworks or sparklers
  • Animals or pets (excluding guide dogs and service animals)
  • Professional recording or broadcast devices
  • Drones

For further conditions, please refer to the Terms and Conditions of Entry(PDF, 9MB)


Are there ATMs on site?

Yes, there is an ATM available on site. We encourage all visitors to use cashless payments at the event.


Can I bring my pet?

For the safety of pets, particularly when it comes to large crowds and loud noise from fireworks - animals (excluding assistance animals) are not permitted at Fairfield Showground.

Tips to keep your pets safe during fireworks:

  • Keep your pets indoors
  • Provide a safe place for them to hide
  • Drown/mask out the noise
  • Ensure their IDs and chips are up-to-date
  • Keep them busy

Please look after your pets at home, as fireworks display will be from 9:30pm - 9:45pm.

For more information, visit the RSPCA NSW website for tips.


Is smoking allowed?

No person is permitted to smoke in the areas within the Fairfield Showground complex identified as “Smoke Free Zones”. Refer to signage for directions to designated smoking zone at Gate 3.


What happens if it rains?

The event will still go on in the event of wet weather. There is plenty of cover at Fairfield Showground.

If weather conditions become extreme and pose risk to attendees the event may be cancelled. 

Please check the Fairfield City Council Facebook page for the most up to date information and latest status.

Please do not contact Fairfield Showground.


Can I take photos / film on the night?

Photos can be taken for personal use. Professional photography (including the use of tripods for safety reasons) will not be permitted on the night without prior consent from Fairfield City Council’s Communications team. 

Please email media@fairfieldcity.nsw.gov.au for any queries.


 

Food & Beverage

What food is available?

There will be a variety of food trucks with delicious food and drinks available.


Can we bring our own food?

Yes, picnics are most welcomed. No personal BBQs, cooking equipment, gas cylinders, helium cylinders or electrical appliances are to be brought into Fairfield Showground.


Can I bring alcohol?

No. This is an alcohol-free event. Bag searches at entry will be conducted.


 

Parking

Where can I park?

There are over 600 free parking spots available at Fairfield Showground.

Alternatively, free parking is available in surrounding streets. Please adhere to traffic rules.  


Accessible Parking

Accessible parking spaces are available, subject to availability.

A kiss and drop zone is available at the Showground entrance.

Please ensure that you display your Mobility Parking Scheme Permit on your dashboard. 


 

Ticketing

What happens when tickets are sold out?

For safety reasons, people will be refused entry once the site reaches maximum capacity. If the event is sold out and you arrive without a ticket, it won't be possible for you to gain entry to the event.  The event is strictly for ticketholders only.


How much are entry tickets?

Tickets are $5 per person aged 12 months and older


My child is under 12 months old. Do I need to purchase a ticket?

No. Your child does not require a ticket if they are under 12 months.


Can I get a refund?

Refunds can be requested if you feel unwell and no longer able to attend. The full ticket purchase price of $5.00 will be refundable until 12pm midday on 31 December 2022.

Please email events@fairfieldcity.nsw.gov.au if you require a refund. You will need to allow up to 14 days for the refund to take place.

Refunds requested in the weeks leading up to the event will be processed in the new year.

In the instance where the event cannot be rescheduled, a full refund of $5.00 will be issued per ticket via TryBooking. 


Can I purchase tickets on the day?

Tickets will be available until sold out or subject to event requirement. If not sold out, tickets can be purchased through our website.


I haven’t received my booking confirmation email from TryBooking

To locate your lost ticket, please visit the TryBooking website and enter in your email. Visit https://www.trybooking.com/contact-us


I can't locate my ticket from TryBooking

To locate your lost ticket, please visit the TryBooking website and enter in your email. Visit https://www.trybooking.com/contact-us


I can't find my transaction details for my credit card statement

To locate your transaction, please visit the TryBooking website and enter in your details. Visit https://www.trybooking.com/contact-us.


I’m having trouble printing my ticket. What can I do?

Ensure that the correct printer has been selected when you are taken to the print page pop up. Alternatively, please save as PDF onto your desktop, open the PDF and try printing again.

Tickets can also be presented on your smart phone, tablet or iPad upon entry. Make sure the backlight on your phone is set nice and bright. Scanners work much better with a bright screen and it will save you time at the venue entrance from changing it if your ticket won't scan.


I have a question about my tickets that isn't answered here.

Please visit the TryBooking website for more information via https://www.trybooking.com/contact-us.


I have a question that isn’t answered here. Who should I contact?

Email to the Major Events Team at events@fairfieldcity.nsw.gov.au or call (02) 9725 0228.


 

Stallholders and Performers

I would like to be a stallholder for the event. What do I need to do?

Our stallholder list is currently full. If you would like to be added to our stallholder database to receive information about future events, please complete our Major Events - Stallholder Expression of Interest form.


I would like to perform at the event. What do I need to do?

Our entertainment program is currently full. However, we can add you to our entertainment database. Please send an email with your details to events@fairfieldcity.nsw.gov.au.